Juliana Bonomi Santos

Research Field: Operations & Logistics Management

Articles: 

D'ANTONE, SIMONA ; SANTOS, JULIANA BONOMI . When purchasing professional services supports innovation. Industrial Marketing Management , v. 58, p. 172-186, 2016.

SANTOS, J. B.; SPRING, M. . Are Knowledge Intensive Business Services Really Co-produced? Overcoming Lack of Customer Participation in KIBS. Industrial Marketing Management , v. 50, p. 85-96, 2015.

MORAIS, FÁBIO ROGÉRIO DE ; SANTOS, JULIANA BONOMI . REFINANDO OS CONCEITOS DE COCRIAÇÃO E COPRODUÇÃO: RESULTADOS DE UMA CRÍTICA DA LITERATURA . Revista Economia & Gestão, v. 15, p. 224-250, 2015.

SANTOS, J. B. ; DANTONE, S. . Reinventing the Wheel? A Critical View of Demand-chain Management. Industrial Marketing Management, v. 43, p. 1012-1025, 2014.

SANTOS, J. B. ; SPRING, M. . New Service Development: managing the dynamic between services and operations resources. International Journal of Operations & Production Management, v. 33, p. 800-827, 2013.

CAMPOS, I. C. S. ; SANTOS, J. B. . Do Managers Believe in the Corporate Social-Financial Performance Link? RGSA: Revista de Gestão Social e Ambiental, v. 7, p. 3-19, 2013.

SANTOS, J. B. ; BRITO, L.A.L. . Toward a Subjective Measurement Model for Firm Performance. BAR. Brazilian Administration Review, v. 9, p. 95-117, 2012.

Book chapters: 

Spring, Martin ; Santos, Juliana . Servitization and Process Interfaces. In: Lay, Gunter. (Org.). Servitization in Industry. 1ed.: Springer International Publishing, 2014, v. 1, p. 263-275.